Return and Refund Policy
Effective Date: 03 July 2026
At WeaveAHope, every product is handcrafted and personalized using your child's artwork. Since each item is made exclusively for you, all sales are final.
NO RETURNS
We do not accept returns for any personalized or custom-made products, including but not limited to:
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Change of mind
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Incorrect artwork uploaded by the customer
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Incorrect information provided during ordering
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Personal preference
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Minor variations in embroidery, stitching, texture, color, or dimensions that are inherent to handmade craftsmanship
NO REFUNDS
As each order is custom-made, we do not offer refunds once an order has been confirmed and production has begun.
REPLACEMENT POLICY
We will provide a replacement only if:
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You receive a damaged product during transit, or
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You receive an incorrect product.
To be eligible for a replacement, you must:
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Record a continuous, unedited open-box video starting before opening the package, clearly showing the shipping label and the sealed packaging.
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The video must continue without any cuts until the product and its condition are fully visible.
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Contact us within 48 hours of delivery by emailing us with:
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Your order number
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The open-box video
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Clear photographs of the product (if requested)
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A brief description of the issue
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Claims submitted without a complete, continuous open-box video will not be eligible for replacement.
ORDER CANCELLATION
Orders may only be cancelled before production begins.
Once your artwork has been approved and production has started, the order cannot be cancelled, modified, or refunded.
HANDMADE PRODUCTS
Every WeaveAHope product is individually handcrafted by skilled artisans. Slight variations in embroidery, placement, stitching, texture, or color are a natural part of the handmade process and make each piece unique. These variations are not considered defects.
CONTACT US
For replacement requests or any questions regarding your order, please contact:
WeaveAHope
Email: weaveahope@gmail.com